Relevant Materials
- Why does the Israeli customers service deteriorates, Calcalist. March 2010
- A proposed bill of limiting answer times at call centers, Eitan Cabel’s Website. March 2010
- A preliminary approved bill of limiting answer times at call centers, Globes. May 2010
- The waiting time at HOT’s service center, Globes Website. May 2010
- The offered service of the call center at the National Insurance Institute of Israel, The Knesset Website. February 2008
- Government offices will be forced to answer calls within 20 seconds, The Marker. August 2010
- RFID, GPS at the hospital, Rambam ADAM journal. October 2010
- The Belgian snowy prank on the cellular company, The Marker. January 2011
- Long waiting times at cellular company’s call center, Ynet. February 2011
- Cellular companies will have to reduce they’re call center’s waiting times, Ynet. May 2011
- The waits that matter, healthpolicyandreform. June 2011
- Communication companies “abusing” us, The Marker. July 2011
- Taking the Mystery out of “Mystery Shopper” Studies, Health Policy and Reform. July 2011
- Service Scientist Position. November 2011
- The Four Habits if High Value Health Care Organizations, The New England Journal of Medicine. December 2012
Media
